FAQs
Can I control how much my team spends on supplies?
Yes. By setting your team up as separate Cost Centres in your Account, you will be able to see what they are buying, create lists of products they can buy from without your approval and limit individual spend to help you stay in control. Please contact our team if you need help to set this up.
Can I pay for my order by credit/debit card or PayPal?
If you have a credit account, you will receive a statement at the end of the month as per usual. If you don't have a credit account, you can pay by credit card or Pay Pal at check-out.
Delivery Information
Products available for delivery within 1-2 business days of your order being placed.
To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product details page before you place your order. You can also view this information in the Shopping Basket after you have added products to your order.
There is free UK delivery on all orders as a general rule.
We currently deliver to the UK mainland and Northern Ireland. Unfortunately we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands.
Unfortunately we are unable to deliver to PO Box addresses. All deliveries require a signature to ensure that order arrives safely and is received by the correct customer.
The delivery time of your order depends on the type of products you have ordered and their expected delivery time.
Expected Delivery Times
Products will be delivered by a courier Monday to Friday, between 9:00 am and 6:00pm. Unfortunately you are unable to request a specific delivery time.
After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section.
If you place your order on a public holiday, your products will take an additional business day to arrive.
What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.
If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.
The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.
If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.
The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.
Order Tracking
It is easy to track the progress of your order via email or in 'My Account'.
When your order is dispatched from our warehouse, you will automatically be sent an email that includes the courier name, a tracking number and a link to the courier’s tracking service.
Alternatively, you can log into the My Account section, where all of your orders will be displayed underneath the 'My Orders' heading. Simply click on the green ‘track’ link next to the order that you’d like to view the tracking information for to see the progress of your order, including when it left the depot.
Furniture and large items are shipped using specialised couriers who will contact you the day prior to delivery with an expected delivery time.
My order hasn’t arrived yet, what should I do?
We suggest you log into the My Account section on our website, select my orders, then click on the ‘track’ link next to the order that you would like to view. It should show your order’s progress to your door, including when it has left the warehouse and if it is on its way to you.
If you need further assistance, please contact us online or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
Can I change my delivery address?
If you are a new customer, you can add your delivery address when you place an order during checkout. This address will be saved for future use in the My Account feature. You can then add or delete delivery addresses after you have made your first order.
If you are an existing customer, there are two ways to change your delivery address.
When you are in the My Account section, click on the 'Manage my Account' button to view your current address book list. There you can add a new address, delete an existing address or change your default delivery address.
Alternatively, you can add or change a delivery address when placing an order at the checkout. Any saved delivery addresses that you have used previously will show in that section.
We suggest you log into My Account, go to My Orders and select the ‘track’ link next to the order that you would like to view. It will show your order’s progress to your door, including when it has left the warehouse and if it is on its way to you.
If you have ordered furniture, large technology items, safes or selected business machines these products are delivered by a specialised courier service due to the size and weight of these products. The courier company will contact you the day prior to delivery with an expected delivery time. These products usually take 3-5 business days for delivery.
If you need further assistance, please contact us online or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
If you are a new customer, you can add your delivery address when you place an order during checkout. This address will be saved for future use in My Account Details. You can then add or delete delivery addresses after you have made your first order.
If you are an existing customer, there are two ways to change your delivery address.
When you are in the My Account section, click on My Account Details to view your current address book list. There you can add a new address, delete an existing address or change your default delivery address.
Alternatively, you can add or change a delivery address when placing an order at the checkout. Any saved delivery addresses that you have used previously will show in that section.
Customer Registration
Yes, you will need to register as a customer to buy from us.
You will need to provide us with some login details including:
- Name and email address so that we can send you an order confirmation email.
- Delivery and billing address so we can ensure your order and invoice arrives safely.
- Company details (if applicable) so we can correctly address the statement or invoice.
After you provide these details they will be stored for quick and easy future shopping in My Account.
My Account is available to all MediP customers. In this section you can track orders, start refunds online and keep track of customer service queries.
How do I register for a new account?
To register, go to the Login/Register page now. Alternatively, if you are purchasing an item today you can also register as you proceed through the checkout process.
To register, simply click on the Sign in | Register link that appears at the very top of the page.
Alternatively, if you are placing an order today you can also register as a customer during the checkout process.
Is my information saved securely?
We take your concerns about your personal information very seriously. When you register for an account you will be able to choose your own password so that no one else is able to see your details. We also abide by the UK and EU Rules on Data Protection and will not sell, trade or rent your information to a third party.
View our Privacy Policy for further information.
Payment Methods
We accept all major debit and credit cards including Visa, MasterCard and Solo.
When making a payment using your debit or credit card, please ensure your name and billing address matches the card holder address details held by your card issuer.
We also accept payment via PayPal and for MediP business credit accounts.
It will take just a few minutes to complete the application for an MediP account, with all decisions made within two business hours.
If you are a new business customer, you will need to register with us first or you can apply for an account when you are placing your first order during checkout.
For existing business customers, you can apply for an account when you are paying for an order during checkout. Start an application now.
Our website uses a Norton Secured payment system powered by GoDaddy which uses an encrypted data transmission when taking payment for orders. This SSL technology encrypts your payment data to ensure your details are safe.
For further information on your privacy and security, please contact us online or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
VAT Invoices
If you are a VAT registered business, we will provide you with a VAT receipt after you have placed your order and your items have been delivered.
There are two ways you can view your VAT receipts:
- After delivery you will automatically be sent a VAT invoice via email for the goods purchased.
- You can also view the invoice receipts when you login to My Account.
- In My Account., all of your invoices can be viewed under the My Orders heading. Simply click on the Invoices tab and it will show you the date of purchase, invoice, order number and total cost. In this section you can also export or print your invoices.
Credit Account Balance
MediP uses the systems and services of Office Power Ltd (company number 08068760) which also supplies the goods on our behalf.
You can make a payment using BACS with the information below.
Account Name: Office Power Limited re MediP WS
Account: 93976920
Sort Code: 20-30-06
Bank: Barclays
Payment by Cheque:
Payable to: Office Power Limited re MediP WS
Send to: Unit 4, Perrywood Business Park, Honeycrock Lane, Redhill, RH1 5DZ
Please remember to quote your account number as a reference to help process the payment swiftly.
For further information, please contact us online or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
New Customer Registration
My Account gives you everything you need to manage your MediP account online.
Features include:
- Past purchases - search for and re-order past purchased items by date and order number.
- Account management - manage your account details, address book and email preferences
- Saved Printers - save one or more printers to make ordering ink easier
- Order tracking - track the delivery status of your orders
- Invoice and payments - view and print your invoices and statements
All of these tools and functions are available online at any time.
Login now if you are an existing customer or if you are a new customer that would like to register.
To register, simply click on the Sign in | Register link that appears at the very top of the page.
Alternatively, if you are placing an order today you can also register as a customer during the checkout process.
We take your concerns about your personal information very seriously. When you register for an account you will be able to choose your own password so that no one else is able to see your details. We also abide by the UK and EU Rules on Data Protection and will not sell, trade or rent your information to a third party.
View our Privacy Policy for further information.
Changing Existing Details
If you have forgotten your password, hover over Login / Register in the header and click on ‘Forgot Password’. You will need to enter the email address you used to initially register as a customer. An email will then be sent to that address to confirm the request to change your password.
If you are unable to remember your email address you used to register please contact us online, or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
Firstly, login to My Account then click on ’My Account Details’. From this page you will be able to edit the following account information:
- Login Details - including login and billing account name, email and passwords.
- Company Details - including key business information and details.
- Communication Preferences - set and manage your preferences.
- Manage Saved Card Details - edit your card details if you have saved your card details previously.
- Manage Addresses - add or delete multiple delivery addresses.
Yes, you can. Simply login and go to the My Favourites and Past Purchases section in My Account.
Using Ecoupons
If you would like to claim a special offer or discount, all you need to do is click on the banner or text link. You will be automatically taken to an Ecoupon page where you will see the terms of the offer e.g. Buy 2 get 1 free. Add the relevant items to your basket and the offer will be applied. After you have confirmed and placed your order, we are unable to apply an E-coupon.
Please note that Terms and Conditions apply.
Please note that you can claim just one Ecoupon per order.
If the Ecoupon is not working, please check some of our suggested solutions:
Some items may not be included in the offer. Please refer to our Terms and Conditions for more details.
If you need assistance at any time, you can contact usonline or call 01903 763454, Monday to Friday, 8:30am-6:00pm.
- You will need to log into your MediP account or register as a new customer before you place an order using an Ecoupon. Register or Login now..
- The offer may not apply to your account. Sometimes we give either new or existing customers different special offers.
- The Ecoupon you entered may have expired. Please check the offer’s Terms and Conditions for more details.
- You may not have reached the minimum purchase requirement to use the e-coupon so it may not show on your order. The offer applies to your subtotal before VAT and any delivery charges.
Returns Policy
Returns of non-faulty goods will be accepted at the sole discretion of MediProcurement and only with their prior permission. Permission must be obtained within 5 working days from time of delivery. In the event that permission is given then the Customer will be refunded for the Goods in full. MediProcurement is not obligated to accept the return of non-faulty Good.
Returned non-faulty Goods must be unused, in original packaging and must not be relabeled. Tamper evident seals, if present, must be intact and the Goods must be fit for resale. MediProcurement retains the right not to accept non-faulty good if, in its judgement, they could not be resold.
The cost of packaging and carriage of non-faulty returned Goods is the responsibility of the Customer. MediProcurement shall, at its discretion, be entitled to impose a handling charge all cancellations, amendments and non-faulty returned Goods.
Any credit or refund will only be raised after the Goods have satisfactorily passed inspection. MediProcurement accepts no responsibility for Goods being returned in transit.