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Returns Policy

Returns of non-faulty goods will be accepted at the sole discretion of MediProcurement and only with their prior permission. Permission must be obtained within 5 working days from time of delivery. In the event that permission is given then the Customer will be refunded for the Goods in full. MediProcurement is not obligated to accept the return of non-faulty Good.

Returned non-faulty Goods must be unused, in original packaging and must not be relabeled. Tamper evident seals, if present, must be intact and the Goods must be fit for resale. MediProcurement retains the right not to accept non-faulty good if, in its judgement, they could not be resold.

The cost of packaging and carriage of non-faulty returned Goods is the responsibility of the Customer. MediProcurement shall, at its discretion, be entitled to impose a handling charge all cancellations, amendments and non-faulty returned Goods.

Any credit or refund will only be raised after the Goods have satisfactorily passed inspection. MediProcurement accepts no responsibility for Goods being returned in transit.

How do I start a return?

To start the returns process online, login and go to the contact us page, choose the relevant subject title and the order you’d like to return, provide some details and press the ‘send’ button.

Alternatively, you can call our customer service team on 01903 763454, Monday to Friday, 8:30am-6:00pm to start the returns process.